NEW HP2-I57 EXAM PRICE & POPULAR HP2-I57 EXAMS

New HP2-I57 Exam Price & Popular HP2-I57 Exams

New HP2-I57 Exam Price & Popular HP2-I57 Exams

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Tags: New HP2-I57 Exam Price, Popular HP2-I57 Exams, HP2-I57 Test Prep, HP2-I57 Latest Material, Test HP2-I57 Score Report

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q10-Q15):

NEW QUESTION # 10
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

  • A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
  • B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
  • C. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
  • D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Answer: D

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures


NEW QUESTION # 11
Name a capability available within HP Essential Support.

  • A. Online status tracking during repair of product while at the repair center
  • B. Ability to order replacement parts from HP for defective third-party components
  • C. Guaranteed 24 x 7 support and next-day turnaround
  • D. Remote problem diagnosis and troubleshooting to resolve most issues

Answer: D

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime


NEW QUESTION # 12
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks


NEW QUESTION # 13
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

  • A. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
  • B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
  • C. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
  • D. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud

Answer: C

Explanation:
HP Configuration and Deployment services help customers manage a hybrid workforce by offering solutions such as Predefined Asset Tagging, which automates and streamlines asset management and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts, ensuring that every device is easily trackable and configured according to the organization's needs. It helps alleviate the IT team's workload by managing devices more efficiently across different locations and roles


NEW QUESTION # 14
What are the benefits that Premium+ Support provides to customers? (Select three.)

  • A. Automated ticketing streamlines & expedites repairs with high-quality support
  • B. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
  • C. Ability to monitor the entire customer fleet of HP and non-HP devices
  • D. Availability for purchase throughout the entire product lifecycle
  • E. 24x7 remote support in all countries where HP provides coverage

Answer: A,B,E

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)


NEW QUESTION # 15
......

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