APMG-International AgilePM-Practitioner Pre-Exam Practice Tests | Actual4Cert
APMG-International AgilePM-Practitioner Pre-Exam Practice Tests | Actual4Cert
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APMG-International AgilePM-Practitioner Exam Syllabus Topics:
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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q86-Q91):
NEW QUESTION # 86
Using the Project Scenario and the additional information provided for
this question in the Scenario Booklet, answer the following questions
about Feasibility.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements describe the appropriate application of Agile Project Management when developing the Delivery Plan?
- A. The Project Manager should NOT need to identify any risks this early in the project.
- B. The Earth Excavations' Head Gardener should be excluded from discussions related to deliverables since contracts are NOT yet signed.
- C. The approach to the project should be based on the Project Approach Questionnaire responses.
- D. The Architecture Angels' Marketing Director should be involved in the development of the Delivery Plan.
- E. The Project Manager should include any known constraints associated with planning permission.
Answer: D,E
Explanation:
In the context of Agile Project Management, when developing the Delivery Plan during the Feasibility phase, the two statements that best align with Agile principles are:
A: The Project Manager should include any known constraints associated with planning permission.
E: The Architecture Angels' Marketing Director should be involved in the development of the Delivery Plan.
Here's the rationale:
*A: Recognizing and accounting for known constraints such as planning permission is a key aspect of Agile.
It allows for better adaptability and planning around these constraints. Including them early in the Delivery Plan helps ensure that they are considered throughout the project.
*E: Agile emphasizes cross-functional collaboration and stakeholder engagement. The Marketing Director would provide valuable insights into customer needs and market conditions, which are crucial for a successful delivery plan.
NEW QUESTION # 87
Answer the following question about Schein's concept of survival and learning anxieties.
Column 1 is a list of messages about the change given to Sales staff. For each message in Column 1, select from Column 2 the appropriate element of Schein's concept of survival and learning anxieties. Each selection from Column 2 can be used once, more than once or not at all.
Answer:
Explanation:
Explanation:
Using Schein's Concept of Survival and Learning Anxieties
Instructions:Column 1 contains messages about the change communicated to the sales staff. For each message, select the appropriate element from Column 2.
A screenshot of a computer Description automatically generated
Detailed Explanation
Schein's concept of survival and learning anxieties provides a framework for understanding how organizations can manage the discomfort (anxiety) associated with change while fostering readiness to adopt new behaviors.
1. "It may take longer than expected to learn... further training courses and support will be available."
* Answer: C. Creation of psychological safety
* Psychological safety is established when individuals feel supported and reassured, reducing fear of failure or being overwhelmed. Offering additional training and support creates a safe environment for learning new processes.
2. "The new roles are quite different... staff lose their place if unable to adjust."
* Answer: B. Creation of guilt or anxiety
* This message induces learning anxiety, as it implies a fear of losing one's role unless adjustments are made. Schein identifies this as a driver of motivation to change but cautions that it must be balanced with psychological safety to avoid resistance.
3. "Sales related to large-scale computer systems are declining... selling solutions within the mobile application environment."
* Answer: A. Disconfirmation
* Disconfirmation occurs when individuals realize that their current behaviors, practices, or assumptions are no longer effective. Highlighting declining sales forces staff to question existing approaches and prepares them for change.
4. "Each member of staff will be measured... linked to individuals."
* Answer: B. Creation of guilt or anxiety
* By associating performance metrics with individual accountability, this message creates survival anxiety or guilt, pushing staff to align with organizational expectations to avoid negative outcomes.
Summary of Schein's Concepts:
* Disconfirmation: Challenges existing assumptions and highlights the need for change.
* Creation of Guilt or Anxiety: Introduces discomfort that motivates individuals to act.
* Creation of Psychological Safety: Provides support and reassurance, ensuring individuals feel secure enough to embrace change.
NEW QUESTION # 88
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the CEO is appropriate for the role of Sponsor for the Change Programme?
- A. Appreciates that expenditure has to happen promptly and assigns budget appropriately to support the change.
- B. Will provide an alternative view, due to a personal unease that the different direction for UniCo is outside the CEO's own experience.
- C. Is committed to promoting this change as the future direction and has the authority to make it a priority.
- D. Likes to be involved in the operational detail in order to have control of changes as they happen.
- E. Has a reserved, thoughtful leadership style which allows others to establish new behaviors without fear of criticism.
Answer: A,C
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
A Sponsor is a critical role in any change program, tasked with providing high-level support, ensuring resources are allocated, and maintaining alignment between the change initiative and the organization's strategic priorities. The CEO is best suited for this role because they have the authority, vision, and ability to secure the necessary resources for the program.
1. Why D (Budget Allocation) is Correct
* A sponsor's primary responsibility is ensuring that the change initiative has adequate resources, including financial support.
* The CEO's ability to assign budgets promptly ensures that the program can progress without delays caused by a lack of funding.
* This aligns with the sponsor's role of prioritizing resources to avoid disruptions to the change process.
2. Why E (Commitment and Authority) is Correct
* A key attribute of a successful sponsor is their commitment to the change initiative and their authority to prioritize it across the organization.
* The CEO's position as the ultimate decision-maker and their endorsement of the change program as UniCo's future direction reinforces the legitimacy and importance of the initiative.
* By promoting the change and making it a strategic priority, the CEO ensures alignment at all levels of the organization.
3. Analysis of Incorrect Options
* Option A:
* While a thoughtful leadership style can be valuable, this alone does not align with the core responsibilities of a sponsor. The sponsor must be proactive in decision-making, resource allocation, and strategic oversight rather than focusing on creating an environment for behavior changes.
* Eliminate.
* Option B:
* While acknowledging unease about the new direction might indicate self-awareness, it does not demonstrate why the CEO is the best fit for the sponsor role. Sponsors are expected to lead with confidence and conviction, even in unfamiliar situations.
* Eliminate.
* Option C:
* Being heavily involved in operational details is not the role of a sponsor. Instead, the sponsor should focus on strategic oversight and delegating operational responsibilities to program managers or change leaders.
* Eliminate.
4. Practical Implications
* A sponsor like the CEO ensures alignment between the change initiative and organizational goals.
* Their ability to secure resources and champion the program ensures its visibility and priority within the organization, fostering commitment at all levels.
NEW QUESTION # 89
Which statement should be recorded under the Lessons from previous change initiatives heading?
- A. UniCo has always been seen in the marketplace as being traditional and cautious.
- B. A new software development platform is needed to integrate the new services into operational processes.
- C. The renewal of the lease for the office housing Selco staff is due in fifteen months' time.
- D. UniCo has always successfully used customer journey mapping for educating staff in customer needs.
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
The question focuses on identifying a statement that qualifies as a lesson from previous change initiatives. Let's analyze each option against this requirement:
1. What defines a "Lesson from Previous Change Initiatives"?
* In Agile and change management contexts, "lessons learned" are insights gained from earlier initiatives, particularly about what worked well and what could be improved.
* These lessons typically highlight practices or strategies that were successful or problematic in past efforts, serving as guidelines for current and future initiatives.
2. Option Analysis:
* Option A: UniCo has always been seen in the marketplace as being traditional and cautious.
* This statement is a general observation about UniCo's market reputation, not a lesson from a specific change initiative. It does not reflect a strategy or practice learned from past experiences.
* Eliminate.
* Option B: UniCo has always successfully used customer journey mapping for educating staff in customer needs.
* This statement references a specific practice (customer journey mapping) that UniCo has successfully employed in previous initiatives to address customer needs. It aligns with the concept of a lesson learned.
* Correct Answer.
* Option C: A new software development platform is needed to integrate the new services into operational processes.
* This is a current requirement or task for the ongoing initiative, not a reflection of past experiences. It does not fit under the "lessons learned" heading.
* Eliminate.
* Option D: The renewal of the lease for the office housing Selco staff is due in fifteen months' time.
* This is a logistical fact about the current situation, unrelated to any lessons from previous change efforts. It does not provide guidance or insights for future actions.
* Eliminate.
3. Relevance in UniCo's Scenario:
* UniCo is undergoing significant organizational change, including integrating Selco and rebranding. Learning from previous successful practices, such as customer journey mapping, can help address challenges like resistance to change and understanding customer needs in the new context.
* Capturing and applying this lesson ensures continuity and builds on proven methods.
4. Agile Practitioner Documentation References:
* Lessons Learned Practices: Agile emphasizes continuous improvement through retrospectives and learning from past efforts to refine processes and strategies.
* Stakeholder Management: Customer journey mapping is an established tool in Agile practices for improving customer focus and aligning team efforts with stakeholder needs.
NEW QUESTION # 90
One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?
- A. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
- B. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
- C. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.
- D. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.
- E. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
Answer: D,E
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from UniCo Scenario:
The Sales staff at UniCo are resistant to changes related to the company's new strategic focus on mobile applications. The concern raised here involves Customer Services staff feeling overburdened and Sales staff perceiving the changes as impacting customer experience negatively. This type of resistance reflects miscommunication, lack of engagement, and uncertainty-key elements that require addressing.
Analysis of Each Option:
* A. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
* This is not appropriate as it fails to address resistance proactively, which may lead to low morale, increased misunderstandings, and further negativity among teams. The AgilePM framework emphasizes collaboration and communication over passive approaches to resistance management.
* Rejected.
* B. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
* This approach directly engages the affected parties (Customer Services staff) by involving them in planning. It fosters ownership, reduces resistance, and creates solutions that are practical and inclusive. Aligning this action with AgilePM principles ensures engagement of stakeholders in the change process, which is key to minimizing disruption.
* Selected.
* C. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.
* While involving Sales staff is useful, the issue here centers around Customer Services staff concerns about disruption and added workload. This option fails to address the root cause of the resistance.
* Rejected.
* D. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.
* This action ensures that informal resistance is addressed through formal communication channels.
By providing clarity and transparency about the Sales process changes, this approach prevents misunderstanding and builds alignment across teams. AgilePM emphasizes the importance of clear communication to manage resistance.
* Selected.
* E. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
* Stakeholder mapping is a strategic action but may not immediately address the informal resistance in question. The issue at hand requires immediate communication and engagement rather than long-term structural adjustments.
* Rejected.
Why B and D Are Correct:
* Inclusion in Planning (B):
* Including Customer Services staff in planning ensures their concerns are heard and integrated into the solutions. This aligns with AgilePM's focus on stakeholder collaboration and engagement to reduce resistance.
* Clear Communication via the Change Manager (D):
* Inviting the Change Manager provides an authoritative and transparent explanation of the changes. This aligns with AgilePM's emphasis on using regular communication to manage resistance and mitigate informal, negative narratives.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM highlights involving stakeholders in planning as essential for building trust and reducing resistance to change. (AgilePM Practitioner Guide, Chapter 9: Stakeholder Engagement)
* Transparent Communication:
* AgilePM emphasizes clarity and frequent communication to manage resistance effectively. Using formal channels ensures alignment and prevents misinformation from spreading. (AgilePM Practitioner Guide, Chapter 11: Managing People)
* Proactive Resistance Management:
* AgilePM promotes proactive actions (like engaging affected staff and using formal communication) rather than passive approaches to manage resistance. (AgilePM Practitioner Guide, Chapter 12: Change Management)
NEW QUESTION # 91
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